Privacy Policy

  1. General Provisions

    Gamecontextualization is committed to safeguarding your privacy and ensuring the security of your personal data. This Privacy Policy outlines the types of information we collect, how we use and protect it, and your rights regarding your personal data. By using our services and providing your information, you consent to the practices described in this policy. We encourage you to review this Privacy Policy regularly, as we may update it from time to time to reflect changes in our services, operations, or legal requirements.

  2. Information Collection

    To enhance your experience and provide quality service, we collect various types of information when you interact with our website and services. This data may include:

    • Personal Information: This includes your name, email address, phone number, and mailing address. This information is necessary for processing your orders, providing support, and communicating with you.
    • Payment Information: We collect payment details, including credit card information and payment addresses, which are required to process transactions securely. This data is handled through encrypted channels and is only used for the purpose of completing your transactions.
    • Technical Information: This includes your IP address, browser type, operating system, and device details. We collect this data to improve website functionality, provide better user experience, and monitor the performance of our services. Additionally, it may help identify potential security risks and prevent fraudulent activities.
    • Cookies and Tracking Technologies: We may use cookies, web beacons, and similar technologies to collect information about your browsing behavior. These tools help us improve the functionality of our website, personalize your experience, and analyze traffic trends.
  3. Use of Information

    We use the information we collect for various purposes to improve our service and enhance your overall experience with Gamecontextualization, including:

    • Processing and Fulfillment of Orders: We use your personal and payment information to process orders, complete transactions, and deliver digital goods and services to you promptly.
    • Customer Support: The information we collect enables us to assist you more effectively. Whether you have questions about our products, need technical assistance, or have concerns, our customer support team can respond quickly and efficiently.
    • Improving Our Website and Services: Your feedback and data help us to identify areas for improvement. We use your information to enhance the functionality and design of our website, making it easier for you to browse and purchase products.
    • Marketing and Promotions: We may use your email address or other contact information to send you newsletters, promotional offers, or notifications about new games, sales, and special events. You can opt out of receiving marketing communications at any time by following the unsubscribe instructions in the emails or contacting us directly.
    • Legal Compliance: In rare instances, we may be required to use your data to comply with legal obligations, resolve disputes, and enforce our agreements, including sharing information when mandated by law.
  4. Protecting Your Information

    Your privacy and security are important to us. We implement a range of industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

    • Data Encryption: All sensitive data, such as payment details, are encrypted using advanced encryption technologies during transmission and storage.
    • Access Control: We maintain strict internal policies to limit access to your personal information to only those employees or third-party service providers who need it to perform their duties.
    • Secure Servers: We employ secure servers and data storage systems to safeguard your information and ensure it is protected from unauthorized access.
  5. Transfer of Data to Third Parties

    We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted third-party service providers when necessary to fulfill orders or to improve the services we offer. These third parties include, but are not limited to, payment processors

  6. Transfer of Data to Third Parties: We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted third-party service providers when necessary to fulfill orders or to improve the services we offer. These third parties include, but are not limited to, payment processors, email service providers, and data storage providers. All third-party partners are required to comply with strict data protection standards and will only use your information for the purposes specified by Gamecontextualization.
  7. We may also share your data if required by law, in response to legal requests, or to protect our rights, property, or safety. This may include sharing information with government authorities or legal entities if necessary for fraud detection, legal compliance, or enforcement of our terms.
  8. Your Rights

    You have several rights concerning your personal data, which are outlined below:

    • Access: You have the right to request access to the personal information we hold about you, and to receive details regarding how and why it is being used.
    • Correction or Deletion: You can request that we correct any inaccuracies in your personal information or delete your data entirely, subject to any legal or regulatory requirements that may prevent us from doing so.
    • Opt-Out: You may choose to opt out of receiving marketing communications at any time. If you prefer not to receive promotional emails or newsletters, you can unsubscribe using the link provided in each communication, or by contacting us directly.
    • Data Portability: In some cases, you may request that your personal information be transferred to another service provider in a structured, commonly used, and machine-readable format.
    • Withdraw Consent: If you have provided your consent for certain data processing activities, you can withdraw your consent at any time by contacting us.

    To exercise any of these rights, please contact our customer service team at [email protected].

  9. Changes to the Privacy Policy

    We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal obligations. Any updates will be posted on this page with a new "Effective Date" noted at the top of the policy. We encourage you to review this Privacy Policy regularly to stay informed about how we are protecting your personal information. By continuing to use our services after changes are made, you consent to the updated policy.

  10. Contact Us

    If you have any questions, concerns, or requests regarding this Privacy Policy, or if you need assistance with managing your personal data, please do not hesitate to contact us:

    • Email: [email protected]
    • Phone: +34917797589
    • Mailing Address: Metro Arturo Soria L4 - Autobús Línea 70, C. de Arturo Soria, 126, Cdad. Lineal, 28043 Madrid, Spain
  11. Governing Law

    This Privacy Policy is governed by the laws of Spain. Any disputes or claims relating to the privacy policy or data practices will be resolved under the jurisdiction of the applicable courts in [Insert jurisdiction].

  12. Children's Privacy

    Gamecontextualization does not knowingly collect personal information from individuals under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately so that we can take appropriate steps to remove such information from our records.

  13. Third-Party Links

    Our website may contain links to third-party websites, such as social media platforms or external services. These sites are governed by their own privacy policies, and we encourage you to review them. We are not responsible for the content or practices of third-party sites.

contact us

If you still have questions, please contact us

Metro Arturo Soria L4 - Autobús Línea 70, C. de Arturo Soria, 126, Cdad. Lineal, 28043 Madrid, Spain

+34917797589 [email protected]